How to register
your business

Step 4

On the Registration page, type in your Account
number and select your Country of business. This
information will automatically fill in parts of your
registration form and validate your account.

Step 5

Create a Username: Must be unique and this is
the name that you will use when logging into the
site. Minimum 7 characters including only letters and
numbers.

Step 6

Create a Password: Minimum 8 characters
including at least 1 Capital letter, 1 lowercase letter,
1 number and 1 special character.

How to register
your business

Step 7

Type in the email of the person that should
administrate the account on GN Online Services. The
email must not be previously used on GN Online
Services.

Step 8

Type in a First and Last name. This full name will
be displayed in ReSound Smart Fit when logged into
GN Online Services.

Step 9

Lastly, click the checkbox to agree to the Terms
and Conditions You can review the Terms and
Conditions by clicking on the orange text. Click
‘Register’.

How to register
your business

Step 10

You will now see that your business has been
registered and an email has been sent to the email
used in the registration process.

Step 11

To complete the registration process, open the
activation email and follow the steps to activate
your account within 24 hours.

How to register
your business

Step 12

It’s important that you don’t close the page
until the two consent check boxes are checked. Once
this is done, click the ‘Activate’ button.

Your registration is now complete and the account is
active in the GN Online Services system.

How to manage
locations

Step 3

Your location is now ready to offer remote
optimisation via ReSound Assist and your account
setup in GN Online Services may be finalised.

Step 4

If you need to add more locations to your
setup, click ‘Add New Location’

Step 5

The ‘Location Name’ dropdown will list the
locations belonging to the Main Location that was
registered on GN Online Services.

How to manage
locations

Select the location that you want to add to GN Online Services. If you have multiple locations you will need to add them one by one.

IMPORTANT:Each location must have a Service Request Auto-Reply Message that replicates the service offered in that specific location. As an example, this location is only open 2 days a week. Make sure to consider this when customizing the message.

Manage Users and User roles

Step 2

Adding a new user is quite similar to when you
signed up the account and created your own user profile.
Simply follow the same steps creating Username,
Password etc. Be reminded that Username and email
must be unique.

Step 3

Pay special attention when selecting Location
and User Permissions.

Step 4

When having added all the needed information
click ‘Add New User’

Manage Users and User roles

Step 5

The new user that you created has been
added successfully. To activate the user account, the
owner of the email has to complete the registration
via an activation email. Same procedure that you
went through during registration.

Step 6

The new user is shown as status ‘inactive’
until the user activates the account via the email
just sent. Due to your SuperAdmin/Admin role you
can continue making changes regardless of the
inactive status.

Manage Users and User roles

Step 7

Under ‘Edit User’ you can modify all the user
information except the Username which has to stay as
originally created.

Step 8

Once you have registered all your users,
your business is ready to offer Remote Services by
logging into GN Online Services via ReSound Smart Fit.